At bombaybazar.shop, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below for returning or refunding products.
For any further assistance, contact us at support@bombaybazar.com.
1. Return Policy
We accept returns under the following conditions:
- Time Frame: You can request a return within 7 days of receiving your product.
- Condition: The product must be unused, in its original packaging, with all tags attached. Any item that has been used, damaged, or altered is not eligible for return.
- Eligible Products: Only clothing products purchased from bombaybazar.shop are eligible for return. Some items such as innerwear, customized products, and accessories may not be eligible for returns due to hygiene and personalization reasons.
2. How to Request a Return
To initiate a return, follow these steps:
- Email us at support@bombaybazar.com with your Order ID, the product you wish to return, and the reason for the return.
- We will review your request and, if approved, provide you with further instructions on how to return the product.
- Please ensure the product is securely packaged to avoid any damage during transit.
3. Refund Policy
Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund request.
- Refund Approval: If your return is approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, partial refunds may be granted, such as for items that are returned after 7 days or are not in their original condition.
- Non-Refundable Items: Customized clothing, innerwear, and sale items are not eligible for refunds.
4. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the replacement.
5. Shipping for Returns
- Return Shipping Costs: Customers are responsible for covering the shipping costs for returning products unless the item received was damaged or incorrect.
- Shipping Refunds: We do not refund shipping charges from your original order.
- Lost or Damaged Returns: We recommend using a trackable shipping service to return your items. We are not responsible for any products lost or damaged during return shipping.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us at support@bombaybazar.com within 48 hours of receiving your order. We will arrange for a replacement or refund as per your preference, and we will cover the shipping costs for the return of damaged items.
7. Cancellation Policy
- Order Cancellation: You can cancel your order within 24 hours of placing it by contacting us at support@bombaybazar.com. If the order has already been shipped, it cannot be canceled.
- Refund on Canceled Orders: If you cancel your order within the permitted timeframe, we will issue a full refund to your original payment method.
8. Contact Us
If you have any questions or concerns regarding your return or refund, please feel free to contact us:
Email: support@bombaybazar.com
Website: https://bombaybazar.shop/